OUR MISSION
Pink Iceland strives to be the country’s foremost travel agent, tour operator, event and wedding planner for LGBTQI travelers. Our goal is to always offer an exemplary service, treating our guests with the utmost respect while offering a good quality product.
Pink Iceland has clear policies regarding its responsibilities to environmental and humanitarian issues. These are reflected in the services on offer and the general attitude of the company’s owners and staff.
Pink Iceland is, and will remain a beautiful, vibrant, fun and caring place of work where both owners and staff ambitiously work towards offering outstanding services to its guests
HONESTY POLICY
Pink Iceland is a privately owned company and as such it needs to make a profit. This profit pays the salaries of its staff, the rent, the wonderful and informative Pink Iceland website not to mention copious amounts of coffee for the owners. Most of Pink Iceland's money is made through commissions. This is how it works: If our guests let us book their tours, activities, and accommodation we collect a small (usually 10-15%) commission of the price. This basically means that you pay the same price, regardless of whether you book directly - or through us. You may think this might cause us to recommend really expensive accommodation and tours. Not so. We promise to do our utmost to come up with a plan that suits you, and your budget. We would never recommend anything without full confidence and/or personal experience of what's on offer. Our primary goal is working with and for the LGBTQI community and without the community's support or goodwill we wouldn't have lasted six months in the business. It is not least through word of mouth that we grow stronger every day. Our hope is that after reading this you too will ask for our recommendations and advice and/or book your holiday through us.
HUMAN RIGHTS
Pink Iceland is founded on the belief that more can be done to welcome LGBTQI visitors to Iceland. We strive to to offer the best available services to our guests, working with suppliers who respect and adhere to human and civil rights.
We at Pink Iceland have committed ourselves to contributing to LGBTQI communities around the world in whatever way we can. This has been done with monetary donations, education about what we've achieved in this country and how we went about it and through on-going volunteer work for Samtökin'78 the national LGBTQI organization in Iceland as well as Reykjavik Pride Week where we offer our time and expertise for various events and causes. We constantly revise our policies, processes and activities and actively work towards implementing these. Our human rights commitments may often go unnoticed but when applicable we update our audience about the work we undertake through our social media outlets and website.
OUR MISSION
Pink Iceland strives to be the country’s foremost travel agent, tour operator, event and wedding planner for LGBTQI travelers. Our goal is to always offer an exemplary service, treating our guests with the utmost respect while offering a good quality product.
Pink Iceland has clear policies regarding its responsibilities to environmental and humanitarian issues. These are reflected in the services on offer and the general attitude of the company’s owners and staff.
Pink Iceland is, and will remain a beautiful, vibrant, fun and caring place of work where both owners and staff ambitiously work towards offering outstanding services to its guests
HONESTY POLICY
Pink Iceland is a privately owned company and as such it needs to make a profit. This profit pays the salaries of its staff, the rent, the wonderful and informative Pink Iceland website not to mention copious amounts of coffee for the owners. Most of Pink Iceland's money is made through commissions. This is how it works: If our guests let us book their tours, activities, and accommodation we collect a small (usually 10-15%) commission of the price. This basically means that you pay the same price, regardless of whether you book directly - or through us. You may think this might cause us to recommend really expensive accommodation and tours. Not so. We promise to do our utmost to come up with a plan that suits you, and your budget. We would never recommend anything without full confidence and/or personal experience of what's on offer. Our primary goal is working with and for the LGBTQI community and without the community's support or goodwill we wouldn't have lasted six months in the business. It is not least through word of mouth that we grow stronger every day. Our hope is that after reading this you too will ask for our recommendations and advice and/or book your holiday through us.
HUMAN RIGHTS
Pink Iceland is founded on the belief that more can be done to welcome LGBTQI visitors to Iceland. We strive to to offer the best available services to our guests, working with suppliers who respect and adhere to human and civil rights.
We at Pink Iceland have committed ourselves to contributing to LGBTQI communities around the world in whatever way we can. This has been done with monetary donations, education about what we've achieved in this country and how we went about it and through on-going volunteer work for Samtökin'78 the national LGBTQI organization in Iceland as well as Reykjavik Pride Week where we offer our time and expertise for various events and causes. We constantly revise our policies, processes and activities and actively work towards implementing these. Our human rights commitments may often go unnoticed but when applicable we update our audience about the work we undertake through our social media outlets and website.
OUR REPUTATION IS OUR MARKETING
Pink Iceland's terms and conditions
PLEASE READ CAREFULLY
Pink Iceland is a tour operator offering a variety of tours, packages, accommodation, events and related services.
Because the Terms & Conditions contain legal obligations, Pink Iceland encourages you to read them carefully. They form the basis on which bookings are accepted by Pink Iceland. The purchase of any services by Pink Iceland constitutes a contractual arrangement between the person making the booking and Pink Iceland, and represents acceptance of Pink Iceland’s Terms & Conditions listed here. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. Your payment is not deemed made until it is received by Pink Iceland.
LIABILITY
Pink Iceland disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside Pink Iceland’s control. Pink Iceland reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours, such as riding tours, whale watching and snow scooter tours.
All information on Pink Iceland’s website is subject to change and we reserve the right to alter/change/correct mistakes that may possibly appear on the website. The weather in Iceland can be very changeable and therefore we ask our guests to bear in mind that we might have to do sudden changes of the itinerary and ask for our guests patience and flexibility in those cases.
GUEST RESPONSIBILITIES
Please help us by observing the following:
-
Please dress according to weather. Wear appropriate shoes, bring a hat, mittens and a scarf if you can.
-
Download the Emergency App, 112
-
Please follow the guide's instructions regarding safety and environmental issues
-
Keep your seatbelt on whenever the vehicle is moving
-
Please respect restrictions, rules & boundaries set at each destination
-
Please keep to marked footpaths when requested
-
Please do not leave litter at destinations unless there are appropriate containers
-
Please ask your guide to take care of litter you can’t find a suitable home for.
-
Please do not throw cigarette stubs away. Ask your guide for a portable ashtray.
-
Please be aware that damage to rock and moss formations can not be repaired
-
Please respect private property, cross fences with care and close gates behind you
-
Please avoid disturbing or feeding animals
-
We encourage you to refill your bottle with tap water.
PAYMENTS AND VALIDITY OF PRICES
We reserve the right to correct or change rates for Pink Iceland services or those of our suppliers according to possible changes from the suppliers. Rates listed on the website are per person, unless otherwise specified.
If a package or tour is cancelled due to situations beyond our control or minimum numbers not being reached we will refund the money you have paid. No compensation will be paid and Pink Iceland has no further liability to you.
Payments
When making a booking with Pink Iceland we might ask for a deposit before arrival. Pink Iceland accepts all major cards (Visa, Mastercard, Maestro, Visa Electron, American Express), bank transfers and, in rare cases cash if needs be.
CANCELLATION TERMS
WEDDINGS
Wedding Clients, couples
Planning fees are non-refundable. Any payments or deposits made towards a wedding are subject to cancellation policies enforced by our suppliers. Should the Client elect, for whatever reason, to cancel their wedding, Client agrees to provide a written notice of intent to cancel this agreement. There shall be no refund of deposits due to the reservation of the wedding date. In addition, there shall be no refund to any additional payments made and will be considered payment for services rendered to date. Pink Iceland will provide a prompt accounting and billing of services to date, including, but not limited to, Booking Fees for vendors booked to date, reimbursement for any items purchased on behalf of the Client and any other applicable charges for payment in full. In the event of past due or non payment of fees as indicated in the Payment Schedule, Pink Iceland reserves the right to cease services until the account is brought current. Pink Iceland reserves the right to terminate wedding planning services by written notice for any accounts past due 30 days. In the event of cancellation by Pink Iceland due to non payment of fees by the Client, all payments made to Pink Iceland by the client will be considered payment for services to date.
Wedding couples and their guests / Terms and conditions for accommodation bookings
If you cancel with less than 12 weeks notice guests may be liable to pay for all or part of the hotel costs. Refunds will adhere to the accommodation provider's group booking terms and conditions.
Wedding couples and their guests / Terms and conditions for tours and transfers
If you cancel at least 30 calendar days in advance of the scheduled departure or commencement time your tours and transfers are fully refundable. If you cancel within 30 calendar days of the scheduled departure, Pink Iceland can not guarantee any refunds. However, cancellations on short notice will be dealt with on a case by case basis and when possible, and through discussions with suppliers Pink Iceland will try its best to refund costs where possible.
GROUP TRAVEL
Group bookings / Terms and conditions for accommodation bookings
If you cancel with less than 12 weeks notice guests may be liable to pay for all or part of the hotel costs. Refunds will adhere to the accommodation provider's group booking terms and conditions.
Group bookings (including DMC groups) / erms and conditions for tours and transfers
If you cancel at least 30 calendar days in advance of the scheduled departure or commencement time your tours and transfers are fully refundable. If you cancel within 30 calendar days of the scheduled departure, Pink Iceland can not guarantee any refunds. However, cancellations on short notice will be dealt with on a case by case basis and when possible, and through discussions with suppliers Pink Iceland will try its best to refund costs where possible.
DAYTOURS
Free cancellation up to 24 hours before departure. 50% charge if cancelled less than 24 hours prior to departure.
TRAVEL PLANNING / SELF DRIVE PLANNING
If you've hired Pink Iceland to do your Iceland travel or self drive planning your planning fee is always non-refundable. However everything we've booked for you, including our own Pink Iceland tours will be refunded according to the terms of the tour, accommodation or activity provider. See Pink Iceland's cancellation terms for day tours above.
BOOKINGS, CONFIRMATIONS AND DEPARTURES
Pink Iceland reserves the right to cancel bookings when services are not available (e.g. when a car rental is not available, when accommodation is unavailable, etc.). And we will let you know as soon as possible.
Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, Pink Iceland reserves the right to cancel, change or substitute any service, tour or product that you have booked with Pink Iceland, at any time, for any reason. In such cases, we will inform you of these changes and alternatives offered in stead as soon as possible. If you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.
Scheduled tours depart on specific dates and time, listed in your booking confirmation email. It’s the customer’s responsibility to be ready for departure, at the stated date and time. Shall the customer, for whatever reason (e.g. missed flight, bad weather, illness, accidents or other unforeseeable events), miss the departure, Pink Iceland is under no obligation to refund nor provide any compensation. Please contact your insurance company for advice.